This agreement regulates the rights and obligations between SSoysal VIP Transfer (hereinafter referred to as the "Company") and the customer using the website and purchasing transfer services (hereinafter referred to as the "Passenger").
1. RESERVATION AND CONFIRMATION PROCESS
1.1. Reservation requests made via the website are not considered final unless confirmed by the Company. The Company reserves the right to reject the reservation for operational reasons.
1.2. The passenger is obliged to enter information such as boarding, landing, time, date, and number of passengers completely and accurately during the reservation. The Company cannot be held responsible for delays and grievances arising from incorrect or incomplete information.
2. SCOPE OF SERVICE AND WAITING TIMES
2.1. Our chauffeur is ready at the designated boarding point at the reservation time.
2.2. In case of flight delays in airport pickups, the Company tracks the flight code and updates the waiting time free of charge.
2.3. For pickups other than the airport (hotel, address, etc.), the chauffeur waits for a maximum of 15 minutes free of charge from the reservation time. For delays exceeding 15 minutes, the Company reserves the right to direct the vehicle to another operation or request a waiting fee.
3. PASSENGER OBLIGATIONS AND IN-CAR RULES
3.1. In accordance with the laws of the Republic of Turkey, the use of tobacco, tobacco products, and electronic cigarettes in the vehicle is strictly prohibited.
3.2. In case of consuming shelled foods in the vehicle, spilling liquid that may cause permanent damage to the vehicle and seats, or unusual soiling of the vehicle, the Company has the right to collect detailed cleaning and damage costs from the Passenger.
3.3. The Company may refuse to provide service or interrupt the transfer to passengers who are under the influence of alcohol or drugs, exhibit aggressive behaviors, or endanger driving safety. In this case, no refund will be made.
3.4. Passenger requests exceeding the legal capacity (number of seats) will absolutely not be accepted due to traffic rules.
4. LUGGAGE AND PROPERTY SAFETY
4.1. If the baggage allowance specified during the reservation is exceeded, the Company does not accept responsibility for luggage that does not fit in the vehicle. Non-standard items (wheelchairs, pets, surfboards, etc.) must be reported to the Company during the reservation.
4.2. The Company is not responsible for items forgotten in the vehicle. If the forgotten item is found by the chauffeur, it is delivered to the Company office or the nearest police station. Cargo/transfer costs incurred for delivering the item to the passenger belong to the passenger.
5. LIMITATION OF LIABILITY (FORCE MAJEURE)
5.1. The Company cannot be held responsible for delays that may occur due to bad weather conditions, traffic accidents, road works, terrorist incidents, natural disasters, or mechanical failures developing beyond the Company's control (force majeure). Indirect damages such as missed flights or meetings are not under the responsibility of the Company.